AFTER-SALES SERVICE
CSV Construcción’s objective is not only to build its properties, but to ensure that they meet the highest quality standards and that its clients are satisfied with their new home and have no problems enjoying it.
With the aim of offering personalized attention, addressing potential complaints and strengthening its relationship with the buyer, CSV created the after-sales service department a few years ago.
What is CSV's after-sales service?
What is CSV's after-sales service?
The mission of CSV Construcción’s after-sales service is to make the relationship with the customer as easy as possible and respond effectively to their requests after the purchase of the home (problems with finishes in the property, specific problems with electrical installation or technical concerns on the part of the buyer).
Its primary purpose is to build customer loyalty and extend the relationship with them beyond the construction and handover of the keys to the property. For CSV, it has become an essential department for handling buyer requests and complaints, as well as ensuring their satisfaction.
What to value in CSV's after-sales service?
Given that CSV Construcción’s after-sales service aims to facilitate the customer’s home purchase by resolving any problems that may arise during and after the process, the most important factors to consider can be summarized in four points:
Speed in solving problems
The client needs any issues they detect and report to CSV when they move into the property to be resolved quickly, so we must be prepared with our own or external services to achieve this.
Ease of communication
It is necessary to offer the customer different communication channels with us so that they can report any doubts or problems. In this way, we provide a free telephone number, email, and an internal chat with staff so that when an incident occurs, we can resolve it as quickly as possible.
Incident tracking
Once we have solved the problem, we make sure that everything is resolved and that we have the client’s approval.
Maintaining contact with the customer
Through surveys, we continue to stay in touch with the customer to obtain more information and thus be able to offer new services that will optimize their experience.
What does CSV's after-sales service offer to customers?
CSV’s after-sales department offers a wide range of services to our customers. Among the most notable are the following:
Monitoring the home construction process
Customer service begins from the moment you reserve your home and continues until after you take possession. CSV Construcción, through various communication channels, keeps you informed about the progress of the construction, any changes that have occurred, and which elements you can personalize in your new home.
In addition, the after-sales service informs the buyer about the operation of all the services available in the property and its common areas.
Repair of the damage to the house
When the property is handed over, the client usually carries out a thorough inspection to detect if there are any defects in the finishes, the paint, the tiling and the carpentry.
Our company has teams prepared to resolve these issues once the property has been handed over. A few years ago, one of the main complaints from buyers was that when they reported defects to developers, they had to wait a long time for their requests to be addressed. However, CSV has established more direct communication channels with clients to respond quickly to any problems they may encounter with their properties.
Procurement of supplies
Among the additional services offered by CSV Construcción are the setup and direct debit of utility services for the home (electricity, water, and gas) to save the client the trouble of handling these tasks. In some cases, they even pay the bills until the services are connected in the client’s name.
Procurement of supplies
To assist customers in the process of moving to their new home, CSV, together with its trusted partners, offers moving services and the performance of small repair or installation jobs: installing lights, connecting and setting up household appliances, providing a user and maintenance guide, etc.
In some cases, our after-sales department also provides materials and spare parts for devices that customers may need in the future if a breakdown occurs.
Interior design and decoration
The last of the main services offered by our after-sales department is related to home adaptation and preparation. In our commitment to providing the best service to our clients, we offer our team to help new homeowners personalize their property.
Second home maintenance services
Therefore, our organization provides all kinds of maintenance facilities for second homes, including:
Periodic inspection of the property
We check that everything is up to date, air out the property, collect your mail, store it, and if necessary, forward it to your city of residence. We perform recommended maintenance tasks to prevent common deterioration due to lack of use, such as: turning faucets on and off, operating the air conditioning, and checking for gas leaks, etc.
Possibility of changing the position of curtains or blinds and activating light timers to simulate occupancy.
The frequency of inspections is at the client’s request, and we send reports and images of the property’s condition via email or WhatsApp.
We keep the garden and the pool up to date
To maintain a well-kept appearance of your property and avoid any appearance of vacancy, it’s important to keep the garden and pool in good condition. Therefore, our team carries out all types of pruning, watering, and cleaning of the garden and pool, in addition to providing rigorous mechanical maintenance of the pool.
Pest-free home
Taking into account the location and particularity of the dwelling, the entry points are treated to prevent the access and proliferation of insects, arachnids, rodents, etc.
We prepare the home
Before your arrival or that of any guests, we perform a thorough cleaning of the premises. We leave everything ready so that when the owner arrives, they can simply enjoy their vacation.
Free security advice
We conduct a burglary risk assessment of your property. We analyze vulnerabilities and identify potential solutions. If necessary, we manage the required changes to enhance your home’s security.
Be prepared for unforeseen events
We respond to emergencies at your home, such as intrusion or unwanted occupation, damage from vandalism or natural disasters, water leaks, or any other situation requiring the presence of a responsible party. Our 24-hour hotline is available for this type of service.
